Shipping & returns

Last updated October 26, 2026

Shipping

Damaged, misprinted or lost posters

If your poster arrives damaged or misprinted, or never arrives, email myfadesposter@gmail.com within 30 days of delivery (or of the expected delivery date, if it's lost). Include the email you used at checkout and a photo of the problem. We'll reprint and ship it free, or refund you if you'd rather.

Returns

Every poster is printed just for you with your own photos, so we can't take returns or exchanges if you change your mind. That includes mistakes in the design you approved, such as a typo, the wrong photo or a crop you don't like. Please check your preview carefully before you pay.

Canceling an order

Email us as soon as possible. If your poster hasn't been printed yet, we'll cancel it and refund you in full. Once it's printed, it can't be canceled.

High-res files

The high-res file is delivered right after you pay, so file sales are final. If your file won't open or doesn't match the preview you approved, email us and we'll fix it or refund you.